See what our happy customers have to say!

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I have had the great good fortune to work with Susan and her staff for over twenty years. Susan has consistently researched the market and presented quality benefits for the organizations that I have represent.

As a Human Resource Professional, I have absolute confidence that Susan fully vets every product before she presents it. She makes sure that she obtains the best possible pricing and plans for our organization. Over the years, Susan has obtained health, dental, vision, disability, long term care, accident and specified disease, and 401K plans for the firms that I work for.

Susan has gone above and beyond to find benefits for our employees that will enable our firm to retain and attract quality personnel. Susan is a consummate professional and an amazing human being. She truly cares about the firms she represents and all the individuals covered under their plans . On many occasions, Susan has fought for and made appeals to various insurance companies to realize beneficial outcomes fo r our employees. She does not take no for an answer and will spend significant time and energy to realize desired outcome .

Susan has also gone out of her way to assist individuals with policies and options that are outside of our group needs. She shares her knowledge and time freely and willingly.

I can attest to the fact that, should you choose to use Susan Payne Associates you will receive excellent customer service, quality products and the best possible pricing available
— WB Engineers+Consultants
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I am pleased to recommend Susan Payne and Associates, Inc. as our broker handling our 401k retirement plan. Ms. Payne is a qualified, experience broker who has never failed to provide her expertise, guidance and resources to Care Plus NJ.

All of our experience during our eleven-year association with Ms. Payne has been very positive and we have no hesitation whatsoever in recommending Ms. Payne and her company. Ms. Payne cares about helping people, she provides trustworthy benefit advice and on more than one occasion has gone far and beyond in assisting us with benefit issues.
— CarePlus New Jersey
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The unparalleled service to both employees who are the insured and the company which has the fiduciary responsibility that Susan Payne and Associates offers has stood the test of time .

In addition to the outstanding professional services, Susan Payne is a remarkable corporate citizen, supporting causes that advance health care and services to the vulnerable with compassion and generosity. Susan and her staff are most obviously caring and competent. I strongly recommend Susan Payne and Associates to any organization seeking the best service and the best prices for the bottom line
— New Jersey Association of Mental Health and Addiction Agencies, Inc
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Child & Family Resources has utilized the services of Susan E. Payne & Associates, Inc. for more than 13 years.

Susan and her team demonstrate the utmost level of professionalism by always making themselves available, consistently responding in a timely manner, and providing customer service that goes beyond standard expectations.

They have saved our organization tens of thousands of dollars in health insurance premiums. Year after year, Susan and her team has prepared a comprehensive analysis of health insurance options, conducted a thorough in person presentation at our convivence, and attended staff meetings to ensure our employees are well educated. Additionally, during a time when budgets are tighter than ever, Susan helped us provide a more robust benefits package without increasing cost.

They have provided invaluable human resources support by preparing COBRA letters, reviewing Staff Handbooks, and providing guidance on Department of Labor employee classifications. This past year Susan and her team stepped up when my human resources position was vacant. I genuinely don1 t know how I would have gotten it all done without their support.

As the Executive Director of a private non proflt organization (501c3) that receives Federal, State, and County funds, I have a fiduciary responsibility. I can confidently say working with Susan Payne & Associates makes my job easier. They keep me infonned of business trends, alert me to impending changes, and ensure I am getting the best value for the benefits we provide.

Most importantly, Susan Payne & Associates are trustworthy and honest business people. We’ve maintained a 13 year business relationship because they have demonstrated their commitment to my organizations best interests.
— Child & Family Resources

Read Some of our Other Testimonials

Susan Payne and her team are always willing to go the extra mile to make sure our health insurance needs are met.
— Executive Director, NY Not-for-Profit Public Service Organization
Susan Payne & Associates has been our broker for several years. The entire staff is always pleasant, courteous and very professional in their handling of our business needs. They will leave no stone unturned and will go out of their way to get results even for the smallest problem. Their dedication to helping their clients is second to none.
— Chief Financial Officer, NY Consulting Engineering Company
Susan Payne & Associates provide the highest level of professional and customer service to their clients. You can rest assured that they will find the right policy to meet your needs and should you have any claims or problems they will follow through to resolution.
— Director of Operations, NY Engineering and Consulting Company
Susan Payne & Associates is unique in that they are totally professional but still personable – always responding with the client’s interests in mind. Requests are handled promptly and thoroughly, and the staff is very knowledgeable. It has been wonderful working with them over the years.
— Chief Financial Officer, NJ Pharmaceutical Consulting Company
I have conducted business with Susan Payne for over ten years. She has always represented herself with respect and concern for all involved. Most importantly, the follow-through, attention to detail and supportive service that she and her associates provide has been most appreciated. On a personal note, Susan has ‘been there’ during several losses that our company and our family endured, always in a most comforting and caring way. Susan is a qualified resource to any company.”
— Chief Executive Officer, NJ Aerospace Distribution Company
If anyone was to imagine the perfect partner to help deal with the confusion, endless frustration, maze and obstacles that today’s insurance companies present to individuals and companies, it would be Susan Payne & Associates. Not only do they work hard on behalf of their clients, but they do so with true concern, warmth, consideration and caring. After dealing with Susan Payne & Associates since 1993, my trust in this organization representing my best interests is implicit. I consider them concerned, efficient colleagues and more so, my friends, who are always there for me when I need them.
— Chief Executive Officer, NJ Association of Mental Health Agencies, Inc.